What’s the best way to contact you?
Please contact us from our Contact Page. Or, to book a tour, you can fill out the tour reservation form located on the tour’s page.
Who’s the guide?
Your guide, Jane S. Martin, holds a Master of Architecture degree and teaches History of Architecture at San Antonio College. She is an Associate AIA, Certified Professional Guide, and Certified Tourism Ambassador. You can find out more about Jane on the About page.
How large are your tour groups?
Tours are limited to groups of 10 or less, although exceptions can be made.
Do you have a group minimum?
Please contact us if you are a single individual or couple and would like to take a tour. Special arrangements can be made for smaller groups.
How long are your tours?
Our downtown walking tours typically last 90 minutes, but can occasionally last longer. Please see our available tours page for more information.
Are tours ADA compliant?
Access from street level to the river level during the tour is via stairs. The Riverwalk is ADA compliant via elevators, therefore accommodation can be requested in advance for the enjoyment of all tour participants. Please see our available tours page for more information.
How much does a tour cost?
Our tours range in price, but most usually cost around $25 per person, sales taxes included.
How do I book a tour?
Payments must be made in advance to finalize your tour confirmation.
Please select a tour from our available tours page for more details and click on the button to ‘Request Tour’ from the tour-details page.
Continue to fill out the form that appears and submit. We will promptly respond with a request to confirm your group size, tour date and time. Once you have verified your request, we will email you an invoice with payment link to complete payment and reserve your tour. We request that payment is made within 24 hours of receipt of your invoice.
What forms of payment are accepted?
We accept and process payments online through Square, a highly popular merchant payment processor that accepts most credit and debit cards as well as Apple Pay.
Upon contacting us through our tour-request form, we will promptly contact you for a few more details to confirm your tour date and time, your group size and address any additional concerns or special requests you may have.
Once your group size is confirmed, we’ll send you an invoice and payment link to your email address to pay for your tour in advance. Payment is made online through Square’s secure payment gateway. Once payment is complete, your tour is reserved at the agreed upon date and time.
For more information on Square invoices and how to pay a Square invoice, please visit: https://squareup.com/help/us/en/article/5138-pay-invoices-with-square. It’s fast, easy and you don’t have to set up an account. Payment is made using your credit/debit card or Apple Pay.
What is your Cancellation Policy?
Tours cancelled 24 hours or more in advance will be refunded the full amount, otherwise no refund will be provided.
Is my information safe?
Our website is SSL encrypted to provide our users a safe browsing experience, so all form input and data transfer is encrypted from your browser to our web-server.
We do not share your information with outside parties with the exception of our payment processing service, and even then it’s primarily your name, email and phone number tied to your invoice for payment so that we may deliver it to you.
Your contact information is primarily used to communicate details, requests and facilitate appointments with us.
If you elect to subscribe to our email list, your name and email are recorded to a private Mailchimp account so that we are able to send occasional news updates and other notifications to our client base.
